Everything Counts! How to Maximize Patient Interactions
There’s no crying in baseball--or in dentistry--or so they say. There is no place for emotions in the workplace, right? Wrong! There is nothing wrong with emotions.
Learning objectives:
- To provide clear, patient-centered communication when handing the patient off to the appropriate key staff member.
- To communicate as an advocate for patients who must phase treatment when there are financial limitations.
- To illuminate the value of handling practice challenges with professionalism and grace.