Communication Scenarios for an Effective Hiring and Management Process
Dr. Anna Maria Yiannikos will present simple tips and solutions on how to boost your dental clinic’s efficiency and success.
Topics that will be discussed include:
- How to use communications Scenarios for an effective hiring and management process;
- Protocols on how to find your A-star employee and not just the BEST candidate;
- Learn step by step the right interview process;
- Be ready to solve conflict constructively with a team member;
- Training process: for how long and what will you teach them;
- Appraisal: its importance and the way to make it more efficient;
- Learn when is the right time to fire an employee and the right way to do it smoothly;
- Scripting: an essential tool to use between your team that will create a calm and relaxing environment for patients and team;
- How to create your own communication scenarios that reflect the mission and character of your clinic to your staff and patient;
- The most popular problems that you will face with your staff: find out how to deal with them!
Learning highlights
- Build Your Team - Step by step explanation on how to get, retain, appraise your A star employee and finally how to build your superior team
- Learn how to increase practice productivity by implementing basic communication protocols
- Steps to resolve popular issues with your staff, fast and painlessly.