Everything we do counts in today’s dental environment because there is less room for error. Come and learn how to maximize these four critical patient interactions: the patient hand-off, treatment presentation when phasing is necessary, the solution oriented payment discussion and the best ways to clear the air. You can count on Virginia and Debbie to teach you how to make the most of daily opportunities—for you and your patients.
Course fee: $49.00
Learning objectives:
To provide clear, patient-centered communication when handing the patient off to the appropriate key staff member.
To communicate as an advocate for patients who must phase treatment when there are financial limitations.
To illuminate the value of handling practice challenges with professionalism and grace.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.
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